Blwclub Privacy Policy — Data Security You Are Our Priority

1 Information We Collect

When you register and use the blwclub platform, we collect several types of information to provide you with the best, safest, and smoothest experience. This information falls into two main categories — information you provide directly and information collected automatically while you use the platform.

1.1 Information You Provide

• Registration information — full name, date of birth, email address, mobile number, and the password you create when opening your blwclub account.
• Identity information (KYC) — a copy of your identity card, passport, or other identity verification documents requested for account verification purposes.
• Financial information — payment method details you use for deposits and withdrawals, including your e-wallet or bank account name. blwclub does not store credit/debit card numbers directly.
• Communications — records of your conversations with the blwclub customer support team via Live Chat or email.

1.2 Information Collected Automatically

• Your IP address, device type, operating system, and browser version.
• Game session data — games played, session duration, total wagering amounts, and game outcomes.
• General location data based on IP address (country and city only, not precise GPS location).
• Cookie data and similar tracking technologies to enhance user experience.

2 How We Use Your Information

The information we collect is used solely for the operation and improvement of blwclub services. We do not use your data for any purpose unrelated to your experience on this platform.

Purpose of Use	Types of Data Used	Legal Basis
Identity verification & KYC	Name, IC/Passport, date of birth	Legal obligation
Transaction processing	Financial information, e-wallet	Contract fulfilment
Customer support	Email, phone, chat records	Legitimate interest
Fraud prevention	IP, session data, betting patterns	Legal obligation
Platform improvement	Usage data, analytics	Legitimate interest
Promotional Communications	Email, phone number	User consent

3 Sharing Information with Third Parties

Blwclub is committed to never selling or renting your personal information to any third party. However, in the course of operating the platform, we share data in limited scope with the following categories of parties:

3.1 Service Providers

We use trusted third-party service providers to support platform operations, including payment processors, analytics providers, and cloud services. All these providers are bound by strict data confidentiality agreements and are only permitted to process your data in accordance with blwclub's instructions.

3.2 Legal Authorities

Blwclub will disclose user information to the relevant authorities when required by law, court order, or in cooperation with financial crime investigations. Such disclosure will only be made to the extent required by law.

3.3 Business Transfers

In the event of any merger, acquisition, or sale of blwclub assets, user information may be transferred as part of those business assets. Users will be notified in advance via a clear notice before any such transfer takes place.

4 Data Security

The security of your personal information is blwclub's top priority. We implement a range of technical and organizational measures to protect your data from unauthorized access, loss, destruction, or accidental disclosure.

4.1 Technical Measures

• 256-bit SSL/TLS encryption for all data transmitted between your device and blwclub servers.
• Sensitive data in databases is encrypted using AES-256 standards.
• Multi-layered firewall and always-on intrusion detection system (IDS).
• Regular security testing including penetration testing by independent experts.
• Two-factor authentication (2FA) is available for all user accounts.

4.2 Organizational Measures

• Principle of minimum access — only staff who require data access for their specific duties are granted permission.
• Mandatory cybersecurity training is required for all blwclub staff who handle user data.
• Clear incident response procedures that are tested on a regular basis.
• Regular internal security reviews and audits are conducted periodically.

5 Cookies and Tracking Technologies

Blwclub uses cookies and similar tracking technologies to improve platform functionality, understand how users interact with our website, and deliver a more personalized experience. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies — Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies — Collects anonymous data on how you use the platform to help us identify areas for improvement.
• Functional Cookies — Saves your preferences such as language and display settings to provide a smoother experience.
• Analytics Cookies — Helps us understand overall website traffic and usage patterns for continuous platform improvement.

You can manage or block cookies through your browser settings. Please note that blocking essential cookies may affect the functionality of the blwclub platform.

6 Your Rights as a User

Under Malaysia's Personal Data Protection Act (PDPA), you have clearly defined rights regarding the personal information we hold. blwclub fully respects and facilitates the exercise of these rights.

• Right of Access — You have the right to request a copy of the personal information we hold about you.
• Right to Rectification — You may request that we correct any information that is inaccurate or incomplete.
• Right to Erasure — You may request the deletion of your personal information, subject to applicable legal record-keeping obligations.
• Right to Restriction of Processing — You may request that we restrict how we process your data under certain circumstances.
• Right to Object — You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability — You have the right to receive your data in a machine-readable format for transfer to another platform if desired.

To exercise any of these rights, contact the blwclub support team via Live Chat or email at [email protected]. We will process your request within 14 business days.

7 Data Retention Period

Blwclub retains your personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by Malaysian law.

• Active account data is retained for the duration your account remains active, plus 5 years after account closure for legal compliance purposes.
• Financial transaction records are retained for a minimum of 7 years in accordance with anti-money laundering legal requirements.
• Customer support records are retained for 3 years from the date of last interaction.
• Non-identifiable analytics data may be retained longer for platform improvement purposes.

Once the retention period has expired, your data will be securely deleted or anonymised in accordance with established procedures.

8 Links to Third-Party Websites

The blwclub platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the blwclub platform. blwclub is not responsible for the privacy practices or content of those third-party websites.

We recommend reading the privacy policy of each website you visit separately before providing any personal information. Third-party payment providers integrated with blwclub have their own privacy policies that apply to the processing of your transaction data.

9 Changes to This Privacy Policy

Blwclub reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. Any significant changes will be communicated to you via in-platform notification or email to your registered address at least 7 days before the changes take effect.

The "Updated" date at the top of this document will always reflect the latest version of our Privacy Policy. Your continued use of the blwclub platform after any changes take effect constitutes your acceptance of the latest version.

10 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us via:

You may also refer to the FAQ us for answers to frequently asked questions about blwclub account privacy and security.